Start with both feet
Record the heel-to-longest-toe length of each foot and use the longer measurement. Your usual size is helpful context, but fit can differ across brands and silhouettes.
Consider shape and socks
Tell the team about foot width, instep, sock thickness and whether you prefer a snug or roomy fit. These details help with product-specific guidance.
Check the exact product chart
AU, UK, US and EU labels differ. Boots, enclosed mules and cross-over slippers have different shapes; do not apply one sizing-up rule to every style.
Prepare your fit enquiry
Have the style name or number, both foot lengths, usual size and sock preference ready. Contact the China team for guidance and check the children’s chart for kids’ styles.
Materials, origin, performance and fit vary by style. Refer to the product label and official product information.